East Elgin Community Complex: User Experience

Overview

The Town of Aylmer and the Township of Malahide want to make sure the user experience at the East Elgin Community Complex is great for everyone. This year, we are asking users — like local sports groups and event organizers — for feedback about things like booking ice and facilities, the quality of amenities, and more. This helps us understand what’s working well and what can be improved.

What's Changing

We are working to make the experience better by:

• Making it easier and more fair to book programs, spaces, and services

• Improving customer service so it's quicker to get answers and support

• Using your feedback to improve things like facility cleanliness, amenities, and overall experience

• Reviewing policies, including pricing and rules, to make sure they are clear and fair

Why It Matters

Recreation programs, facilities, and services are an important part of our community. By listening to our users, we can:

• Make sure everyone has a chance to participate and enjoy what we offer

• Support local programs, groups, and events

• Keep our facilities safe, clean, and welcoming for everyone

How You Can Participate

If you use our programs, services, or facilities, we want to hear from you:

• Fill out the User Survey

• Tell us what you liked and what could be better

• Share your experience with booking, staff, programs, and facilities

What Will Be Done with the Feedback?

• Town staff will review all responses

• We’ll look for trends and find ways to improve

• Results will help guide decisions about programs, services, pricing, and facilities

• Updates will be shared with the community